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Ordering FAQ
Refund policy


We made our return policy as simple as possible so that you could come back and shop with us again. We are so confident that you'll be satisfied with your software purchase, that we are offering a 30-day money-back guarantee.

If at any time during the first 30 days of using DeepBurner Pro or DeepDVD Movie you find that the product does not meet or live up to your needs, feel free to and request a refund.

When requesting for refund, please provide the following information:
  • Last name and e-mail address you used for ordering
  • Order ID number
  • Date of purchase
  • Brief reason for the dissatisfaction
All refunds for credit will be issued to the account that appears on the original order. All returns are subject to approval by our customer service department.
Users-Pick-Award from CHIP, one of the leading computer magazines in Europe.

5 star rating of excellence from the German IT portal

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